In order to use Matrix Messenger, you must first complete the registration form. During registration you are required to give contact information such as your email address. We use this information to contact you about services on our site in which you have expressed interest. Matrix Messenger is committed to protecting your privacy. Please read this Matrix Messenger Privacy Statement for all Matrix Messenger services that you may use. This Matrix Messenger Privacy Statement applies to data collected by Matrix Messenger through its Matrix Messenger site(s) and service(s). This Privacy Statement also contains a section with specific details regarding personal information collected from children.
When you install Matrix Messenger or sign up for a Matrix Messenger username, you consent to our use and disclosure of your personal information in the manner described in this Privacy Statement. This Privacy Statement is incorporated into and subject to the terms of the Matrix Messenger End User License Agreement ("EULA").
This Privacy Statement covers Matrix Messenger treatment of personally identifiable information that Matrix Messenger collects when you are on the Matrix Messenger site, when you use Matrix Messenger services, or when you purchase products or services from Matrix Messenger. This Privacy Statement also covers Matrix Messenger treatment of any personally identifiable information that Matrix Messenger business partners share with Matrix Messenger. This Privacy Statement does not apply to the practices of companies that Matrix Messenger does not own or control, or to people that Matrix Messenger does not employ or manage, including without limitation, any Matrix Messenger affiliates or business partners. This Privacy Statement does not apply to information that is available to other Matrix Messenger users through your profile or exposed to other Matrix Messenger users by your use of any Matrix Messenger services or products
COMMUNICATIONS FROM THE SITE
Special Offers and Updates
We will occasionally send you information on products, services, special deals, or promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-out."
If you wish to subscribe to our newsletter, we will use your email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We store information that we collect through cookies, log files, clear gifs, to create a "profile" of your preferences. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your profile with other third parties without your consent. Matrix Messenger is the sole owner of the information collected on matrixmessenger.com. Matrix Messenger collects personally identifiable information from our users at several different points on our Web site or through our downloaded software.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. We will use this information to contact you and confirm your orders.
COLLECTION AND USE OF PERSONAL INFORMATION
When you create a Matrix Messenger username, you will be asked to enter your first and last names, your age and gender, an e-mail address, your country of residence and (if applicable) your state of residence, a URL reference, a secret question, an answer, and password. We may also collect additional data from you, including demographic information, preferences, interests, and favorites. In addition, you may enter additional information in the profile for your nickname, including a picture in gif or jpg format. Information collected by Matrix Messenger may be combined with information obtained from Matrix Messenger or other Matrix Messenger companies.
If you choose to sign up for a paid subscription service (such as permanent rooms, a different colored nickname etc.), we will collect additional information, such as your credit card number and billing address, that is used to create a Matrix Messenger billing account.
We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Matrix Messenger sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type, hardware identification and language, access times, and referring Web site addresses.
Matrix Messenger may also obtain information about you through the monitoring or recording of your activities while you are using the B program or services. You have consented to such monitoring or recording by agreeing to the provisions of the End User License Agreement when you installed or used the program. Any personal information obtained through such monitoring or recording will be treated in the same manner as all other information referenced in this Privacy Statement. Such monitoring or recording, however, will only take place under the circumstances set forth below.
Matrix Messenger wants you to enjoy Matrix Messenger with the minimum of intrusions. Unfortunately, there are people who use Internet chatroom services like Matrix Messenger to harass other users or engage in criminal activity. Thus, in the course of administering Matrix Messenger, we may visit and monitor activity in a chat room without the knowledge of the room owner or room participants in order to determine whether any rules or polices of Matrix Messenger are being violated, or whether any illegal activity is taking place. However, we do not regularly monitor chat rooms. We may monitor a chat room under the following circumstances:
1. We are requested to do so by a room owner or room admin; or
2. We have reason to believe that illegal activity, or activity that violates Matrix Messenger rules and policies, is taking place in the room.
When we decide to monitor a room, we will do so only as long as necessary to determine whether any illegal or improper activity is taking place. We may, but we are not obligated to, notify the room owner, room admins, or room participants of our presence in the room. Matrix Messenger's primary goal in collecting personal information is to provide you, the user, with a customized experience on Matrix Messenger and through our partners. This includes personalization services, interactive communications, and many other types of services, most of which are completely free to you. In order to provide services free of charge, we display advertisements and encourage your participation. By knowing a little about you, Matrix Messenger is able to deliver more relevant advertisements and content, and hence better service, to you.
Matrix Messenger collects and uses your personal information to operate Matrix Messenger and deliver the services you have requested. These services may include the display of customized content and advertising based upon the information we have collected. In order to provide services, your information may be accessed and used by Matrix Messenger to provide such services. Any use of such information within Matrix Messenger will remain subject to the limitations of this privacy statement.
PERSONALLY IDENTIFIABLE INFORMATION
We use outside credit card processing companies to bill you for Matrix Messenger services. These companies do not retain, share, store or use personally identifiable information for any other purposes. We use outside email delivery systems to contact you and provide you with pertinent information via email. These companies do not retain share, store or use personally identifiable information for any other purposes.
we use third-party advertising companies and advertising networks to serve ads to you on our behalf when you visit our Web site. These companies may use information (not including personal information such as your name, address email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or visiting https://matrixmessenger.zendesk.com (Option: Feedback) You may also contact us at:
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to administer the site and to track users' movements around the site.
We do not link this automatically-collected data to personally identifiable information except during special promotions such as free trials when subscription IP addresses are temporarily tied to personally identifiable information.
THIRD PARTY ADVERTISERS
The ads appearing on this Web site are delivered to users by a Matrix Messenger proprietary ad serving system. We share webite usage information about users with reputable third party ad networks for the purpose of targeting our banner advertisements on Matrix Messenger software.
We use third-party advertising companies and advertising networks to serve ads to you on our behalf when you visit our website. These companies may use information (not including personal information such as your name, address email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you.
LINKS TO OTHER SITES
Matrix Messenger contains links to other sites that are not owned or controlled by Matrix Messenger. Please be aware that we, Matrix Messenger, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by Matrix Messenger.
By visiting this Site, all visitors consent to the collection, maintenance, and processing of their personal and non-personal information.
Matrix Messenger DISCUSSION ROOMS
If you use a discussion room on Matrix Messenger, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change under My Details on Matrix Messenger or by contacting our helpful customer support staff online by clicking Rooms on the Matrix Messenger buddy list window, then choose a Help Lobby.
The security of your personal information is important to us. When you enter sensitive information such as credit card numbers on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
If you have any questions about security on our Web site, you can contact our helpful customer support staff online. On the Matrix Messenger buddy list window, click Rooms, then choose a Help Lobby.
In the event Matrix Messenger goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.
CHANGES IN THIS PRIVACY STATEMENT
This statement is intended to inform casual visitors of Matrix Messenger and visitors who participate in Matrix Messenger, of the data collection and use practices of the Site. Amendments to this statement will be posted at this URL and will be effective when posted. Your continued use of this Site following the posting of any amendment, modification, or change shall constitute your acceptance thereof except if your personally identifiable information will be used in a materially different manner.
PROBLEMS IN RECEIVING THE SERVICE FOR WHAT YOU HAVE PAID
If you haven't receive the services for what you have paid, all what you have to do is to send as an email for: https://matrixmessenger.zendesk.com Option: Feedback and let us know about this problem or in the messenger you can go in a Help Lobby, after we check you will receive an answer by email to inform you that you have the option to choose between receiving your money back or the services for what you have paid.